Surveys and feedback

Design and run surveys with customised reporting

"I want to do a survey"

We rapidly create forms or surveys and reporting to meet clients’ strategic and operational requirements, building a reputation for competent excellence, client focus and for rapid delivery.

Our expertise

• 100 % engagement
• Operational Metrics
• Evidence for decision makers
• Strategic context

We offer you -  Our services

• Advice on survey and forms design
• Advice on marketing and communications
• Advice on surveying / data acquisition technologies to suit your business
• Advice on business process analysis for efficiency gains
• Align your data gathering and reporting to your strategic goals – and to your stakeholders
• Align with your leadership development strategy, your client satisfaction,  and your staff retention goals
• Communicate for success (more important than technology !) and communicate again
• In survey design, start from desired results and work backwards to inputs
• Maximise response rates in data gathering
• Maximise qualitative feedback –people’s stories and experience
• Set metrics results reporting to demonstrate where people should act
• Analysis and reporting, statistically and qualitatively, reflecting client KPIs by line management or organisational structure
• Creation of customised electronic forms or surveys with automatic secure response collation
• Data base construction and alignment with other corporate reporting databases
• Data quality assurance reporting
• Regular progress monitoring reporting
• Pilot with great project coordination
• Regular progress monitoring reporting
• Analysis and reporting, statistically and qualitatively
• Build in your KPIs for your line managers
  • organisational structure
  • each employment category eg Executive
  • your clients
  • operational risk indicators
• Create debriefing guides or kits for executive and line leadership to give them a context and tools for using results in a strategic action framework
• Extract policy themes
• Guide conversations, leveraging results through your organisation
• Think in systems
• Review, realign and embed

Our experience - Client projects

• Performance management
• Quality Assurance Compliance
• Incident and Exception tracking
• IT systems change evaluation
• Corporate performance KPI Monitoring
• Organisational culture and health checks
• Strategic and business planning
• Operational risk assessment and KPIs
• Value chain analysis
• Audits and  reviews
• People and learning